We offer free returns within 30 days of delivery date.
How do I make a return?
You can email firstname.lastname@example.org within 30 days from the date of purchase to request a return. Please see below for more information regarding our conditions and policies.
Are there conditions for returns and exchanges?
Yes. Returns on items eligible for returns are accepted within 30 days of purchase. For a full refund, items must be unworn, unwashed, and undamaged with original tags attached.
How long does it take to receive my refund?
Refunds are processed within about 7 business days. Please note that banks may require additional time to process and post the transaction so the funds may not show up until your credit card’s next billing cycle. The balance will always be returned to the original card.
If you are returning an item for a refund, we estimate the entire process to be 15-20 business days for shipping and processing. Your refund will be issued after we receive your returned order.
What is your return policy?
If you are not 100% satisfied with one of our products, you may request a return within 30 days of purchase. After 30 days, we will consider any items for return that are defective due to materials or craftsmanship. Please include your proof of purchase with the products you wish to return or exchange and include it in your package of returned item(s). We will reimburse the original cost through your original method of payment or as a merchandise credit. To protect our customers and ensure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear
- Products damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products that have been soiled or contaminated